Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect:

This notice applies to all information collected or submitted on the ContactsExpress.ca website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

Name
Address
Email address
Phone number

Contact lens prescription
Credit Card Information (not stored on file / automatically deleted once order is placed)

On some pages, you can submit information about other people. For example, if you order for someone else and have it sent directly to them, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:

Name
Address
Phone Number
(etc.)

The Way We Use Information:

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website if you would like to receive reorder reminders and updates on our new products and services. Information you submit on our website will not be used for this purpose if you opt-out by removing yourself from the reorder reminder system. 

We would not disclose anything to third parties (ie. advertisors) that would allow them to identify you.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. All transactions are processed securely via 128 bit SSL encryption by a verifiable security certification authority.  For additional security, we do not store your credit card information on file -- it is deleted once your transaction completes.

How You Can Access Or Correct Your Information

You can access all your personally identifiable information that we collect online and maintain by calling, emailing or logging into your account online. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections. We use this procedure to better safeguard your information.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.  

How To Contact Us

Should you have other questions or concerns about these privacy policies, please call us at 1-877-335-8745 or send us an email at service@ContactsExpress.ca.