At ContactsExpress.ca we always want you to be satisfied with your order. That is why we have return policies that adjust to a changed decision or a mistake with your prescription. Our return policies give you enough time to decide and make shopping with us a pleasurable and easy experience!
Unopened, complete, sealed Contact Lens boxes without writing or markings may be returned for a credit card refund within 30 days of receipt of your order. Returns must arrive in original, saleable condition, packaged in a box and without damage.
Glasses and Frames carry a 30 day guarantee. Frames may be returned for store credit or exchange within 30 days provided that the item is unused in its original condition and packaging. Frame returns must include all materials originally sent (cases, cloths, demo lenses). Store credits do not expire.
To return your items, simply call customer service at 1-877-335-8745 or email service@ContactsExpress.ca. Before returning items, get an RMA number and instructions from customer service.
When your contact lens prescription changes we would be happy to accept returns for store credit within 365 days from the day you receive your order. Use your store credit towards any future purchase. Store credits do not expire. Returned contact lens boxes must be in original condition, full, sealed, unopened and without writing or markings. To return your items for store credit, please contact customer service for instructions. Glasses and frames can only be returned per the 30 Day Return Policy above.
As always, our customer service department has you covered. We guarantee order accuracy and promptness of shipments. In the unlikely event that you have to return the order due to a customer service error, we will gladly provide a prepaid return mailing label free of charge. Simply call to speak to us.
The material provided on this site is for informational purposes only. Have your eyes examined regularly and always follow your eye care professional's instructions for the proper use and care of your contacts. If you experience any unexplained symptoms such as redness, watering, discharge, bluriness, pain or discomfort, discontinue use of contact lenses immediately and consult your eye care professional.
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