By placing an order on ContactsExpress.ca, you agree to the following terms and conditions of shipping:

Origin and Ownership of Goods Shipped

All shipments are F.O.B. Origin, Freight Prepaid. When you select a shipping method and complete the checkout process, we act as an agent between you and your selected carrier to ensure delivery of your package to your address as specified by you. The charges we collect for shipping cover the actual shipping charges imposed by your selected carrier in addition to any handling and processing charges we may incur while fulfilling your order. If your order qualifies for 'free shipping', it is understood that the shipping charges are actually included in the price of the items you purchased from us, and that there will be no additional shipping charges to you. You assume all responsibility of any goods upon pickup by your selected carrier from our shipping facility.

Delivery

We strive to ship all orders as soon as possible. The delivery times as indicated on our shipping information page are estimates provided by the respective carriers, and are understood to be the "time in transit" after the package leaves our shipping facility. Total delivery time of your package includes any processing time plus time in transit, and can exceed the estimates listed on our shipping page due to unforeseen issues or events beyond our control. If the total delivery time of your package is expected to exceed 30 days, your online order status will be updated to reflect the extended delay, at which time you will be given the option to wait for or cancel your order. All orders cancelled before shipment are entitled to a full refund of all charges.

International Shipments

Shipments being delivered outside of Canada or the United States may be subject to customs or duties imposed by the destination country. ContactsExpress.ca will not be responsible for any charges or delays arising from any issues with customs or clearance, and as such cannot guarantee shipping times for international orders. Please check with your local customs office before placing your order online to see if there are any restrictions or charges when ordering prescription contact lenses or eyeglasses from Canada.

Limitations on Liability

In the rare event that there is a problem with your order or shipment, we would be more than willing to correct any errors made in our part at our expense, however:
(i) Under no circumstance, will ContactsExpress.ca or any other party involved in shipping your order be liable to you in any manner whatsoever for any delay or error in shipping or filling your order; and
(ii) The aggregrate liability of ContactsExpress.ca or any of its distributors, dealers, shipping partners or fulfillment centres is limited to the purchase price of the products plus actual shipping charges; and
(iii) ContactsExpress.ca shall not in any case be liable for any direct, indirect, special, incidental, consequential, or punitive damages, even if ContactsExpress.ca has been advised of the possibility of such damages.