Free shipping over $99
Orders over $99 ship free within Canada. Faster shipping methods are available at checkout for an additional cost.
How your order gets to you
Every order moves through three stages
Prescription verification, order processing, and delivery each affect when your order will arrive.
Prescription verification
We verify every contact lens prescription before shipping, as federal law requires. Uploading yours at checkout is the fastest route.
Processing
How long we need to prepare your order depends on what you ordered. Contact lenses usually go out same day. Glasses are made to order and take longer.
Delivery
Transit time depends on the shipping method selected. Available methods, costs, and estimates are shown at checkout before payment.
Business days are Monday through Friday, excluding holidays. We do not deliver on weekends or holidays. Processing may take longer during major sales events and peak periods.
Processing times
Processing begins after any required prescription verification is complete.
Same day
Order Monday to Friday before 2 PM ET, and in-stock lenses ship that same day.* Specialty, toric, and made-to-order lenses take a bit longer to prepare.
Made to order
Every pair is built specifically for your prescription, so processing time depends on how complex your prescription is and whether your frame is in stock.
Orders placed after 2 PM ET, on weekends, or on holidays start processing the next business day.
Usually 1-2 business days
Most non-prescription eyewear orders are prepared within one to two business days.
Ordering after 2 PM ET, on a weekend, or on a holiday? We'll start processing it the next business day.
Business days run Monday to Friday, holidays excluded. During major sales events and peak periods, processing can take a little longer than usual.
Shipping offer
Free shipping over $99
Free shipping over $99. Order your in-stock contacts by 2 PM ET, and they'll ship the same day!
$99+Free shipping
Prescription verification
Contact lenses are an FDA-regulated medical device. We cannot ship contact lenses until your prescription is verified.
Upload your prescription
If you upload your prescription at checkout, we can usually begin processing right away. This is the fastest option.
Provide your prescriber's details
If you give us your prescriber's details, we contact them directly. Under the FTC Contact Lens Rule, your prescriber has eight business hours to respond. If they do not respond within that window, your prescription is verified automatically and we ship your order.
Eight business hours is not the same as eight regular hours. A business hour means an hour between 9 AM and 5 PM, Monday through Friday, excluding federal holidays, measured in your prescriber's time zone. A request sent late on a Friday may not clear until the following Tuesday.
If your prescriber tells us the prescription is expired or inaccurate, we will contact you before amending or cancelling your order.
Tracking and arrival
Tracking your order
The moment your order leaves our facility, you'll get a shipping confirmation with tracking. Check your order status any time.
When your order arrives
We want to make sure your vision is perfect! Before opening your contact lens boxes, please cross-reference the power, base curve, and diameter on the packaging with your prescription. If you notice a discrepancy, leave the boxes sealed so we can easily exchange them for you. It takes just a moment to check, but it guarantees you can start using your lenses safely and happily.
Taxes and fees
Prices on our site do not include tax or processing fees. Both are calculated and shown at checkout before you pay.
A processing fee may be included in the total price of your order and will be specified when you proceed to purchase. The processing fee covers insurance, prescription verification and costs associated with handling your order, including third party transaction fees. It does not include any charge for the product itself.
Orders paid with a ContactsExpress.ca gift card are still subject to tax and processing fees.
If something goes wrong
All orders shipped within the United States and Canada are insured against loss or damage in transit.
What if my order arrives damaged?
Accept the delivery and contact us immediately. Once you have the package, we can fast-track a replacement for you.
What if my order is missing?
Contact us and we will look into it with the carrier right away to find your package.
Can I change my shipping address?
Reach out to us as soon as possible. Please double-check your address at checkout, as we cannot redirect a package once it has been shipped.